Terms of service

Effective date: September 4, 2026

These Terms of Service (“Terms”) govern your access to and use of OnwardTicketFly.com and the purchase of booked-flight-itinerary services from ECOM EVO LLC, doing business as OnwardTicketFly.com (“OnwardTicketFly,” “we,” “us,” or “our”). By visiting the website, placing an order, or using our services, you agree to these Terms and to our Privacy Policy and Return and Refund Policy.

1. Who we are

OnwardTicketFly.com is operated by ECOM EVO LLC, 1209 Mountain Road Pl NE, Suite R, Albuquerque, New Mexico 87110, United States. You can contact us at contact@onwardticketfly.com or by WhatsApp at +1 (815) 910-0266.

2. Our service

We provide personalized booked flight reservation documents and itineraries that may include a passenger name, route, travel dates, flight details, and a booking reference or PNR. The service is intended to document an itinerary for travel-planning, visa-documentation, or onward-travel purposes.

Important: the document is not an issued airline ticket, e-ticket, boarding pass, or payment for air transportation. It cannot be used by itself to board an aircraft. We are an independent travel-service provider and are not an airline, government authority, embassy, consulate, or immigration adviser.

Where an airline or reservation provider offers public access, a booking may be viewable using the PNR and passenger surname. Verification methods, booking status, and availability are controlled by third parties and vary by airline. We do not guarantee that an airline, border authority, embassy, consulate, visa center, or other organization will accept the document for a particular purpose.

3. Eligibility and authority

You must be at least 18 years old and legally able to enter into a contract to place an order. If you provide information about another traveler, including a child, you confirm that you are authorized to provide that information and to request the service on that traveler’s behalf.

4. Ordering and customer information

You are responsible for entering complete and accurate contact, passenger, route, and travel information. Passenger names must match the relevant travel document. Review all details carefully before paying. We may ask you to confirm or correct information before we process an order.

If inaccurate, incomplete, or late information prevents delivery or requires the reservation to be recreated, the request will be handled under our Return and Refund Policy. We may decline an order that appears fraudulent, unlawful, technically impossible, or inconsistent with these Terms.

5. Prices and payment

Prices are shown in U.S. dollars and are calculated from the selected trip type, number of travelers, and any optional service. A reservation may include up to six travelers. The complete price is displayed before checkout. Payments are processed through Shopify and the payment providers available at checkout. We do not receive or store your complete payment-card number.

An order is accepted when Shopify confirms payment and we begin processing it. A confirmation email only acknowledges receipt of the order; it does not mean that any airline has issued a ticket.

6. Delivery

We normally aim to deliver a booked itinerary within 15 to 45 minutes after a paid order containing complete and accurate information. This is a service target, not a guaranteed deadline. Airline systems, reservation-provider availability, security checks, high demand, or circumstances outside our control may cause delay.

Delivery is electronic. We may notify you by email, and the finalized PDF may be available through your Shopify order-status or customer-account order-details page. You are responsible for providing a working email address, checking spam or junk folders, and safeguarding access to your account and order link.

7. Reservation status and third-party changes

Airlines and reservation systems control their own inventory and records. They may change, cancel, expire, or restrict a booking without notice to us. A PNR’s period of availability can vary. We do not sell the underlying flight and do not control schedule changes, airline websites, check-in, boarding, visas, or admission to any country.

You should download the document promptly, confirm the requirements of the organization that requested it, and purchase any actual transportation required for your trip.

8. Modification requests

You may request one reasonable correction or itinerary modification within 24 hours after delivery by emailing contact@onwardticketfly.com or contacting us on WhatsApp. Include your order number and the requested change. Requests are subject to airline and reservation-system availability and may not be possible after a record has expired or changed. A new route, new travel dates, different passengers, or multiple changes may require a new order.

9. Cancellations and refunds

Because each itinerary is a personalized digital service that may be processed immediately, cancellation and refund rights are limited once work has begun or the document has been delivered. The applicable rules, exceptions, and request procedure are stated in our Return and Refund Policy, which forms part of these Terms. Nothing in these Terms limits any non-waivable consumer right that applies to you.

10. Acceptable use

You may use the service only for lawful purposes. You must not submit false identity information, impersonate another person, misuse a PNR, attempt to board using the document as a ticket, interfere with the website or its security, reverse engineer the service, resell documents without written permission, or use the service to mislead an airline, government, financial institution, or other third party.

We may suspend access, cancel an order, or cooperate with lawful requests from authorities if we reasonably believe the service is being misused. Where permitted by law, no refund is due for an order cancelled because of fraud or prohibited use.

11. Intellectual property

The website, brand, design, text, graphics, software, and original content are owned by or licensed to ECOM EVO LLC and are protected by applicable intellectual-property laws. You receive a limited, personal, non-transferable right to use the delivered itinerary for its intended lawful purpose.

Airline names, logos, and trademarks belong to their respective owners and may be shown only to identify relevant flight information. Their appearance does not imply sponsorship or endorsement.

12. Disclaimers

To the fullest extent permitted by law, the website and service are provided on an “as available” basis. We do not warrant uninterrupted operation, permanent third-party verification, a particular visa or immigration outcome, acceptance by any authority, or the continued availability of any airline schedule or reservation.

Information on the website is general information and is not legal, immigration, or travel-authority advice. You remain responsible for checking entry, transit, visa, passport, ticketing, and onward-travel requirements with the relevant official authority.

13. Limitation of liability

To the fullest extent permitted by law, ECOM EVO LLC and its officers, employees, contractors, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages, loss of travel, loss of opportunity, visa refusal, denied boarding, denied entry, or costs of replacement transportation arising from the use of the service or from a third party’s decision.

Where liability cannot be excluded, our total liability relating to an order will not exceed the amount you paid for that order. These limitations do not apply where prohibited by law or to liability that cannot legally be limited.

14. Indemnification

To the extent permitted by law, you agree to indemnify ECOM EVO LLC against claims, losses, and reasonable costs resulting from your unlawful use of the service, your breach of these Terms, or information you submitted without proper authority. This section does not apply to the extent a claim was caused by our own unlawful conduct.

15. Privacy

Our collection and use of personal information are described in our Privacy Policy. By providing passenger information, you confirm that you have informed the passenger, or the passenger’s parent or guardian where appropriate, about that processing.

16. Force majeure

We are not responsible for delay or failure caused by events reasonably beyond our control, including airline or reservation-system outages, internet or hosting failures, cyber incidents, natural disasters, government action, strikes, or widespread transportation disruption. We will use reasonable efforts to resume the service or provide an appropriate remedy.

17. Governing law and disputes

These Terms are governed by the laws of the State of New Mexico and applicable United States federal law, without regard to conflict-of-law rules. Courts located in New Mexico will have jurisdiction, unless mandatory consumer law in your place of residence gives you the right to bring a claim elsewhere. Before filing a claim, please contact us so that we can try to resolve the issue promptly.

18. Changes and general terms

We may update these Terms to reflect changes to the service, law, or our business practices. The effective date above identifies the current version. Changes apply prospectively when posted unless the law requires otherwise. If any provision is unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver of it.

19. Contact

Questions about these Terms may be sent to ECOM EVO LLC at contact@onwardticketfly.com, by WhatsApp at +1 (815) 910-0266, or by mail to 1209 Mountain Road Pl NE, Suite R, Albuquerque, NM 87110, United States.